Competitive listening occurs when we are mostly focused on sharing our own point of view instead of listening to someone else. There are three main types of listening, including competitive, passive, and active listening. Listening is an important part of communication.
#Active listening definition nursing professional#
Therapeutic communication includes active listening, professional touch, and a variety of therapeutic communication techniques. An example of a nursing goal before using therapeutic communication is, “The client will share feelings or concerns about their treatment plan by the end of the conversation.” Social interaction does not have a goal or purpose and includes casual sharing of information, whereas therapeutic communication has a goal or purpose for the conversation. Therapeutic communication is different from social interaction. įigure 2.1 Nursing Student Using Therapeutic Communication As a result, patients trust her and feel as if she cares about them, so they feel comfortable sharing their health care needs with her. She notices patients’ health literacy and ensures they understand her messages and patient education. She addresses communication barriers and respects patients’ cultural beliefs. She treats patients professionally by respecting boundaries and listening to them in a nonjudgmental manner. Patients perceive that she wants to help them. She provides information and answers their questions. She kindly asks patients about their problems and notices their reactions. When she goes to patients’ rooms, she greets them and introduces herself and her role in a calm tone. is a nursing student (as simulated in Figure 2.1) who enjoys interacting with patients.
Example of Nurse Using Therapeutic Listening
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